Email Notifications: more information in subject

We have email nofitications enabled for specific tasks. Our only issue is, that they all have the same subject. So if something went wrong, we'll recieve multiple tickets about an issue that has occourd in one customer tenant.

So we would like to see the customer name and issue type in the subject.
The new subject would look a bit like this: "Notification from AVD Manager, Customer: X, Type: CreateSessionHost".

This would help a lot, when we get another 50+ tickets, especially if they are all from the same customer environment.

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Comments (3 comments)

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DStephenson

Another great idea!

If we get this, we could potentially get it to send a "Resolved" tag if the issue was resolved (and our PSA could combine/close the duplicate tickets) so we only have to deal with the active issues.

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Joshua Roybal

I'm hoping this gets added soon.  Our ticketing around nerdio is... not helpful at a glance.

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Brian Mock

Agree room for improvement on alerting. Utopia would be PSA integration. 

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