Overview of Tenant Monitoring reports

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Nerdio Product Support

Note

This feature is in Beta.

The Tenant Monitoring reports show how a customer environment compares to the MSP baseline. This can include solution baselines, policy baselines, and/or global policies. The report can be run for a specific account or a combination of accounts.

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Create a new Tenant Monitoring report

Nerdio Manager allows you to create a new Tenant Monitoring report.

To create a new Tenant Monitoring report:

  1. At the MSP level, navigate to Tools > Tenant Monitoring.

  2. Select Add Report.

  3. In the Report sources area, enter the following information:

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    • Name and Description:

      • Tenant monitoring report ...: Select the pencil image2911.png icon, and then enter a name for the report.

      • <no value>: Select the pencil image2911.png icon, and then enter a description for the report

    • Solution baselines: From the drop-down list, select the solution baseline(s) to include in the report.

    • Policy baselines: From the drop-down list, select the policy baseline(s) to include in the report.

    • Global policies: Select Select to select the global policies to include in the report.

  4. In the Report options area, enter the following information:

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    • Report type: From the drop-down list, select the report type.

      Note

      • Select Managed customer account(s) to configure the report for existing account(s).

      • Select Unmanaged customer tenant to configure the report for a prospect account.

    • Select target accounts:

      • For a Managed customer account(s) report, from the Select target accounts drop-down list, select the existing account(s) to include in the report.

      • For a Unmanaged customer tenant report, select +Add and follow the prompts to sign in to the customer tenant.

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    • Options: Optionally, select from the following options:

      • Ignore policy names: Select this option to ignore policy names.

      • Ignore group assignments: Select this option to ignore group assignments.

        For Managed customer accounts, optionally select from the additional options:

      • Hide the actual values for settings: Select this option to hide the actual values for the settings on the report.

      • Using only managed policies for comparing setting s: Select this option to use managed policies when comparing settings.

  5. In the Schedule area, enter the following information:

    Note

    You should try to consolidate schedules as much as possible because they require a lot of resources.

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    • Schedule: Optionally, toggle On this option and enter the desired schedule.

  6. In the Report confirmation area, review the report configuration and enter the following information:

    • Historical options: Move the slider to the desired number of historical summaries to keep.

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  7. Once you have reviewed the report's configuration, select Save & close.

View a Tenant Monitoring report

The following section shows you how to view a Tenant Monitoring report.

To view a Tenant Monitoring report:

  1. At the MSP level, navigate to Tools > Tenant Monitoring.

  2. Locate the report you wish to view and select Status Overview.

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    • The Status column uses the following colors:

      • Green: Valid (Satisfied)

      • Yellow: Mismatch (Drifted)

      • Red: Not Found (Drifted)

        Note

        This means the option has not been set in this tenant. For a solution baseline,the option is in an unavailable state. For a policy, it means the current setting in the policy is not found in any policies in the tenant.

      • Gray: Excluded

  3. Select View details to see the report's details.

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  4. Optionally, you may do the following:

    • Filter the list by status.

    • Select the print report icon image2480.png to print the report.

    • Show or hide the details by using the image2369.png icons.

View a historical Tenant Monitoring report

The following section shows you how to view a historical Tenant Monitoring report, which is used to easily identify trends.

To view a historical Tenant Monitoring report:

  1. At the MSP level, navigate to Tools > Tenant Monitoring.

  2. Locate the report you wish to view and from the action menu, select History Overview.

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  3. xx

Manage Tenant Monitoring Reports

Nerdio Manager allows to you manage existing reports.

To manage Tenant Monitoring reports:

  1. At the MSP level, navigate to Tools > Tenant Monitoring.

  2. Locate the report you wish to work with.

  3. From the action menu, select any of the following:

    • Configure report: Change the report's configuration.

    • Status Overview: View the report.

    • History Overview: View a historical report for identifying trends.

    • Reprocess: Reprocess the report.

    • Clone: Clone the report.

    • Remove: Remove the report.

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