Overview of Tenant Monitoring Report

The Tenant Monitoring reports show how a customer environment compares to the MSP baseline. This can include solution baselines, policy baselines, and/or global policies. The report can be run for a specific account or a combination of accounts.

Create a new Tenant Monitoring Report

Nerdio Manager allows you to create a new Tenant Monitoring report.

To create a new Tenant Monitoring report:

1. At the MSP level, navigate to Tenant Monitoring.

2. Select Add Report.

3. In the Report sources tab, enter the following information:

   

   • Report name: Type the report name.

   • Report description: Type the report description.

   • Solution baselines: From the drop-down list, select the solution baseline(s) to include in the report.

   • Policy baselines: From the drop-down list, select the policy baseline(s) to include in the report.

   • Global policies: Select Select to select the global policies to include in the report.

4. In the Report options tab, enter the following information:

   

   • Select report type: From the drop-down list, select the report type.

     Note:

     • Select Base to configure the report for existing account(s).

     • Select Prospect to configure the report for a prospect account.

   • Select target accounts: 

     • For a Base report, from the drop-down list, select the existing account(s) to include in the report.

     • For a Prospect report, select +Add and follow the prompts to sign in to the customer tenant.

       

   • Ignore policy names: Select this option to ignore policy names.

   • Hide the actual values for settings: Select this option to hide the actual values for the settings on the report.

5. In the Schedule tab, enter the following information:

   Note: You should try to consolidate schedules as much as possible because they require a lot of resources.

   

   • Schedule: Optionally, toggle On this option and enter the desired schedule.

6. In the Report confirmation tab, review the report configuration and enter the following information:

   • Reprocess report: Select this option reprocess the report.

7. Once you have reviewed the report's configuration, select Save & close.

View a Tenant Monitoring Report

The following section shows you how to view a Tenant Monitoring report.

To view a Tenant Monitoring report:

1. At the MSP level, navigate to Tenant Monitoring.

2. Locate the report you wish to view and select Status Overview.

   

   • The Status column uses the following colors:

     • Green: Valid (Satisfied)

     • Yellow: Mismatch (Drifted)

     • Red: Not Found (Drifted)

       Note: This means the option has not been set in this tenant. For a solution baseline,the option is in an unavailable state. For a policy, it means the current setting in the policy is not found in any policies in the tenant.

     • Gray: Excluded

3. Select View details to see the report's details.

   

4. Optionally, you may do the following:

   • Filter the list by status.

   • Select the print report icon to print the report.

   • Show or hide the details by using the icons.

Manage Tenant Monitoring Reports

Nerdio Manager allows to you manage existing reports.

To manage Tenant Monitoring reports:

1. At the MSP level, navigate to Tenant Monitoring.

2. Locate the report you wish to work with.

3. From the action menu, select any of the following:

   • Configure report: Change the report's configuration.

   • Status Overview: View the report.

   • Reprocess: Reprocess the report.

   • Clone: Clone the report.

   • Remove: Remove the report.