Email Forwarding

Nerdio Manager allows MSPs to forward a user's email to another user/group, or to multiple users/groups, while that user is on vacation or out of the office. This can be accomplished easily using the email forwarding feature.

Initial Setup

Before you can forward emails, you need to make sure that the Email notifications and User mailbox management settings are enabled.

To enable email settings:

1. At the Account level, navigate to Settings > Portal.

   

2. In the Email notifications tile, be sure that the Current status is Enabled. If not, select Disabled to enable email notifications.

3. In the User mailbox management tile, be sure that the Current status is Enabled. If not, select Disabled to enable user mailbox management.

Forward Emails

Once the email settings are enabled, you may forward a user's emails.

To forward emails:

1. At the Account level, navigate to Users.

2. Locate the user who you wish to forward their emails.

3. From the action menu, select Forward email.

   

4. Start typing the user or group name you wish to forward the user's email to. When displayed, select the user or group.

5. Repeat the step above for additional users or groups.

6. Optionally, you may view the sample forwarding notification the system sends to the user.

   Note: The email is whitelabeled.

   

7. Once you have added all the desired users and groups, select Confirm.

Unforward Emails

Nerdio Manager allows you to remove the email forwarding at any time.

To unforward emails:

1. At the Account level, navigate to Users.

2. Locate the user with forwarded emails that you wish to unforward.

3. From the action menu, select Unforward email.

   

4. Optionally, you may view the sample unforwarding notification the system sends to the user.

   Note: The email is whitelabeled.

   

5. Select Confirm to unforward the emails.