Update the Nerdio Manager application

Nerdio releases regular updates for Nerdio Manager, but it does not automatically update itself. Instead, it gives version control to the administrators.

Nerdio Manager updates FAQs

How can I determine what version is deployed?

To see what version is deployed, in Nerdio Manager navigate to Updates. The version will be displayed at the top after "Deployed Version".

Will updating Nerdio Manager interrupt currently active sessions or kick users off?

No. The update process only affects the Nerdio Manager App Service. User sessions are handled by the AVD service, which is managed and hosted separately by Microsoft. The only interruptions that occur affect the Nerdio management console.

Auto-scale automation safely continues automatically after the update process is completed.

How long does the update process take?

The process generally takes about five minutes.

Can I skip over versions when updating?

Yes. All updates are cumulative, and it is recommended that you skip intermediate versions and go directly to the latest Generally Available release. For example, you can update directly from 6.8.1 to 7.0.0.

Update the Nerdio Manager application

To update Nerdio Manager:

1. At the MSP level, navigate to Updates.

2. Locate the latest version and select Re-deploy.

3. Select Launch Azure Cloud Shell.

   If this is your first time running Cloud Shell:

   1. In the welcome dialog box, select PowerShell.

   2. In the Getting started section:

      • Subscription: From the drop-down list, select the subscription where Nerdio Manager is installed.

      • Mount storage account: Optionally, select this to mount a storage account. This step is not required.

   3. Select Apply.

4. Once the script completes running, return to Updates and refresh the page.

Fix an update failure

If the update fails, you may see an error that looks like this:

The update failed due to an issue with the SQL database.

To fix the update failure:

1. In the Azure portal, navigate to SQL databases. at the top of the screen.

2. Select the SQL database in the resource group where the MSP portal is installed.

3. In Overview, note the current Pricing tier, which will be shown on the right.

   

4. On the Settings blade, select Compute + storage.

5. Adjust the slider to increase the DTUs.

   Note: For example, if you have 20 then try 50 or more. The more DTUs you have, the faster it works.

   

6. Once you have increased the DTUs, select Apply.

7. In Nerdio Manager, retry the update.

8. If the update was successful, then you may optionally reset the DTUs back to its original setting.

9. If the update was not successful, increase the DTUs and try the update again.