VM Server Logs

When troubleshooting failures with desktop image or session host management tasks, important root-cause clues can be found in the VM's server logs. These VM server logs are made available in Nerdio Manager. This eliminates the need to remote in to the VM and download the logs, dramatically reducing the time and frustration to retrieve the logs.

VM Server Logs in Task Log Entries

On the task details pop-up, steps such as AD join, Remove users from temp VM, and sysprep display a button to download the VM logs.

To download the VM server logs:

1. In the Tasks window, locate the task that failed and select Details.

2. Locate the step where you can request its logs.

   

3. Select Request xxxxxx logs.

   Note: The request process may take a few minutes.

4. Once the request process is complete, select Download logs.

   A zip file with the logs is downloaded to your browser's default download folder.

VM Server Logs for an Individual Session Host

Nerdio Manager allows you to download logs for individual session host VMs.

To download a session host VM's logs:

1. Select the account you wish to work with.

2. Navigate to AVD > Host Pools.

3. Select the host pool you wish to work with.

4. Locate the desired session host, and from the action menu select Request logs.

   

5. In the Request Logs pop-up, select which log(s) you wish to retrieve.

   

6. Once you have made your selection(s), select OK.

7. In the Session Host Tasks window, follow the progress of the task.

   

8. When the task is complete, select Details.

9. In the details list, locate and select Download logs.

   A zip file with the logs is downloaded to your browser's default download folder.