Nerdio Manager allows you to manage customer accounts. This includes importing customer accounts from Partner Center, changing the account name or logo, viewing the account logs, or adding notes.
Nerdio Manager allows you to import one or more customers linked to a Partner Center account.
Note
For details about connecting a Partner Center account, see Link a Partner Center account.
To import customer accounts from Partner Center:
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At the MSP level, navigate to Accounts.
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From the Accounts section, select Import from Partner Center.
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In the Select customers area, select the customer(s) you want to import.
Note
You can also use the filters for Search for customers, Select GDAP State, or select the box for Include Already Imported Customers.
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Select Next.
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In the Permissions area, enter the details for the GDAP request:
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Name: Enter a name for the GDAP request.
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Auto-Extend: Select the toggle to enable or disable auto-extend.
Note
Auto-Extend is optional and does not need semi-permanent permissions to function.
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Duration (days): Enter the number of days that this GDAP request is valid for.
Note
See Customer approval of partner GDAP request for more information on GDAP approval requests.
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Select Next.
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In the Finalize area, review the details you have entered.
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Select Save & close.
Note
The invitation URL can be retrieved from pending invites. It can be approved by a global admin in the customer's tenant. Once accepted, the customer account is added.
Once an account has been created, you have the options to manage it.
To manage an account:
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At the MSP level, select Accounts.
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Locate the customer account you want to manage.
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To enter Account level configuration mode for your chosen account, select the Manage button (Classic UI) or Manage
icon (New UI) in the corresponding row.
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To perform a specific action on the account, access the action menu by selecting the down arrow (Classic UI) or three vertical dots (New UI), then select the desired action.
Notes allow you to add notes as needed.
Note
You can have a maximum of 4000 characters in the notes. The text format can be alphanumeric (lower /upper case alphabets, numbers) or special characters.
Set IUL allows you to set the account as an Internal Use License (IUL). See What is an Internal Use License (IUL)? for details.
Enable limited access allows you to switch the account to what's called a Limited Access mode to restrict permissions granted to the Nerdio Manager enterprise app in the customer's Azure tenant.
Note
Accounts in limited access mode have reduced functionality. For example, Users & Group management is not available. In addition, accounts in limited access mode do not have access to all the Intune Device Management features. See Overview of Intune Device Management for details.
Warning
This is an irreversible operation.
Destroy allows you to destroy an account. This action only removes the account record from the Nerdio Manager database. It does not make any changes to the customer's Azure environment. You need to manually remove any resources that are left behind.
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