Set Up Customer Announcements

Set Up Customer Announcements

Nerdio Manager allows MSPs to publish announcements to their customer accounts. MSPs can configure the following types of announcements:

  • Alerts: These announcements are displayed at the top of the page when the customer signs in to their account.

  • Pop-ups: These announcements are displayed in the form of a pop-up window when the customer signs in to their account.

To create a customer announcement:

  1. At the MSP level, navigate to SettingsAnnouncements.

  2. Select Create announcement.

  3. Enter the following information:

    • Is active: Select this option to activate the announcement. Unselect this option to deactivate the announcement.

    • Announcement Name: Type the name of the announcement.

    • Announcement Text: Use the editor to create the text of the announcement.

    • Announcement Type:From the drop-down list, select the announcement type-- Alert or Popup.

    • Display Period: Select the time period in which the announcement is shown.

      Note: Both the start and end days are included. Leave this blank to always show the announcement.

    • Built-in Roles Filter: From the drop-down list, select the user roles that see the announcement.

    • Show to single user (in every install): Select this option if you wish to show this announcement to a single user in every install.

      Note: The announcement is displayed until the user hides it.

  4. Once you have entered the desired information, select OK.

    The announcement is created.

    Note: The following actions are available from the action menu:

    • Preview: You can preview the announcement.

    • Edit: You can edit the announcement.

    • Delete: You can delete the announcement.

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