Currently, in Nerdio Manager for MSP, when placing a session host in drain mode, the host is still counted as an active/running machine by Autoscale. This often prevents Autoscale from starting a replacement host, even though the session host is no longer available for new connections.
In Nerdio Manager for Enterprise, there is a dedicated Maintenance Mode that:
- Puts the host into drain mode,
- Excludes it from Autoscale calculations,
- Ensures Autoscale will start a replacement host if minimum capacity is not met.
Feature Request:
Please add a Maintenance Mode option to Nerdio Manager for MSP with the same behavior as in the Enterprise edition:
- Hosts in Maintenance Mode should automatically be excluded from Autoscale capacity calculations.
- This will allow MSPs to safely patch, update, or troubleshoot hosts without risking session availability for end users.
Business Impact:
- Prevents unexpected session denial when all active hosts are placed in drain mode for maintenance.
- Reduces manual steps for MSPs (no need to drain + power down + monitor Autoscale manually).
- Aligns feature parity between MSP and Enterprise editions, improving the admin experience.
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