Host Reimage Schedule - with Most Updated Image Version

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Rebecca Tier

Hello Nerdio community,

I have a feature request that I think would be very useful for many users. I would like to be able to schedule a reimage of the hosts with the most recent version of the image, without having to do it manually every time.

Why is this important? Because we want to keep our hosts updated with the latest security patches and software updates, and avoid any compatibility issues or performance degradation. We already have a schedule that updates Windows and Office every week on the image, but we also need to reimage the hosts accordingly.

Currently, we have to log in to the Nerdio admin portal go to the host pool and click on "Reimage" to select the most up to date version of the image. This is tedious and time-consuming, especially if we have multiple clients needing this. It would be great if we could automate this process that would reimage the hosts with the most updated image version on a customizable schedule.

This feature would save us a lot of time and hassle, and ensure that our hosts are always running the best version of the image. It would also reduce the risk of human error or forgetting to update the image version in a schedule.

Please consider adding this feature to the Nerdio platform. I'm sure many other users would appreciate it as well. Thank you for your attention and feedback.

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Dave Stephenson

Welcome to the community, Rebecca Tier 🙂!

Please correct me if I'm misunderstanding but what you're describing sounds like a feature we already have where you can schedule the image update and reimage of the hosts.
How Do I Update a Desktop Image and Hosts? – Nerdio Help Center (getnerdio.com)

When you schedule the reimage of the hosts, it should automatically get the latest approved image.
Are you noticing different behavior?

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Rebecca Tier

Thank you Dave!

 

When we go to schedule the reimage we are seeing that we have to select an image version, I asked Nerdio Support and was told that we can't have our scheduled reimage pull an updated image automatically.

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Dave Stephenson

You're very welcome 🙂!

What support is describing may be the case if you're keeping multiple versions when you're capturing your images.

However, if you're not doing that, or doing Staged Images instead, it should automatically grab the latest active image.
In one of our test/demo environments, we're automatically updating our image every morning (with the latest Windows Updates, app updates, Teams, etc.) at 4 AM and we automatically reimage our host weekly at 1 AM, it automatically grabs the latest version. (see screenshots below)

You say you're not seeing the same thing in your environment?
If so, please reach out to your Nerdio Customer Success Manager and we can get a call scheduled to review your image settings to make sure it's working correctly.

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Johnny Lambert

Hi Dave Stephenson,

I wanted to ask too, as a clarification. If we are checking the box to "retain current image object" (say 3 version), will the schedule NOT pull the latest image?
So to your example above, SEGoldenImage v.56 is set for the schedule to update the image to. If, when setting the image, you check the box for "Retain current image object" and keep 3 versions, when image v57 comes along, it will NOT automatically get the latest version. Is my statement correct?

Please and thank you!

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Dave Stephenson

Great question, Johnny Lambert!

In my experience, it does grab the latest available image at the time the Reimage job runs on the host/hostpool.  
If you setup your scheduled reimage to use the latest available image, it will continue to use the latest available image.
However, if your scheduled reimage is set to use a specific image version (i.e. from the bottom of the available images list), it will keep using that image as long as it exists.

From my testing, I think that means your statements is wrong(? 🙂), but I'm curious if you're seeing something else in your environment(s)?

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Johnny Lambert

Hi Dave Stephenson, I think that part of use the last image is where I am not connecting the dots.

So I have a host pool where I went to resize/reimage and it is currently set to the latest image. However, I am currently processing a new image (in this case 5.0) So will it capture 5.0 or re-image to 4.0? The "use latest image" part is where I'm lost and would love to figure that part out. Please and TY!

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Dave Stephenson

It's one of those "it depends" things.
If the new image (5.0) is available by the time the scheduled reimage runs, it will use the latest image (which would be 5.0).
However, if the new image is still processing/capturing the latest available image will be 4.0 and the hosts will be imaged with that.

Does that make more sense?
If not, let me know and I can work with your CSM to schedule a call to walk through it. 🙂

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Johnny Lambert

Sent an email to my CSM. THANK YOU!

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