We are currently working on automating ticket creation for errors from Nerdio based on a Webhook trigger. With this we want to automaticly create a ticket in the correct Autotask account (Customer) based on the account Id that is given.
Sadly we don't have a way to automaticly match the account Id from nerdio to a account in Autotask. We also tried using the nerdio API to get a list of accounts, but this only contains a Name which we also can't use, because it is not always the same.
Now for the actual question: Would it be a idea to add the customer m365 tenantId in the: GET /rest-api/v1/accounts (Get the list of accounts) response of your API.
Instead of this response:
[
{
"id": 0,
"name": "string"
}
]
Have this response:
[
{
"id": 0,
"name": "string"
"tenantId": "string"
}
]
With this we are able to match.
This would help automating our process alot.
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