Text box on email Notification Action setup

A text box on the notification Action setup to allow us to place quick instructions to the tech that receives the emails, such as "See KB - xxxxxx for instructions on steps for this ticket"

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Dave Stephenson

I like this idea!
It's always great to have the instructions behind an alert/notification in the same message.
It saves everyone a lot of time in trying to find the information they need.

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