Text box on email Notification Action setup

A text box on the notification Action setup to allow us to place quick instructions to the tech that receives the emails, such as "See KB - xxxxxx for instructions on steps for this ticket"

2

Comments (1 comment)

Avatar
DStephenson

I like this idea!
It's always great to have the instructions behind an alert/notification in the same message.
It saves everyone a lot of time in trying to find the information they need.

0

Please sign in to leave a comment.