We have 20 users in 1 Host pool with 2 session hosts. 16 users have no problem with the Word/Excel add-in for Thomson Reuters PPC Tools. 4 users get a runtime error when the add-in loads preventing it from running. Thomson Reuters support of course says reinstall, which we've tried to no avail.
I've been through all of the registry changes for load behavior and resiliency. I've tried new profiles and new hosts, same issue for these 4 users. I created a new user and on the new host it was able to access. On the old hosts it wasn't. TR support is next to useless. Just seeing if anyone here has seen something like this.
Here are the details from the run time error.
Could not load file or assembly 'PPCWord12, Version=3.0.6985.16094, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
************** Exception Text **************
System.IO.FileNotFoundException: Could not load file or assembly 'PPCWord12, Version=3.0.6985.16094, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
File name: 'PPCWord12, Version=3.0.6985.16094, Culture=neutral, PublicKeyToken=null' ---> System.IO.FileNotFoundException: Could not load file or assembly 'PPCWord12, Version=3.0.6985.16094, Culture=neutral' or one of its dependencies. The system cannot find the file specified.
File name: 'PPCWord12, Version=3.0.6985.16094, Culture=neutral'
WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
at System.Reflection.RuntimeAssembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
at System.Reflection.RuntimeAssembly.InternalLoadAssemblyName(AssemblyName assemblyRef, Evidence assemblySecurity, RuntimeAssembly reqAssembly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
at System.Reflection.RuntimeAssembly.InternalLoad(String assemblyString, Evidence assemblySecurity, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean forIntrospection)
at System.Reflection.RuntimeAssembly.InternalLoad(String assemblyString, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)
at System.Reflection.Assembly.Load(String assemblyString)
at Microsoft.VisualStudio.Tools.Office.Runtime.DomainCreator.ExecuteCustomization.CreateEntryPoint(String entryPointTypeName)
at Microsoft.VisualStudio.Tools.Office.Runtime.DomainCreator.ExecuteCustomization.Microsoft.VisualStudio.Tools.Office.Runtime.Interop.IExecuteCustomization2.LoadEntryPoints(IntPtr serviceProvider)
************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4515.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
----------------------------------------
Microsoft.VisualStudio.Tools.Office.Runtime.Internal
Assembly Version: 10.0.0.0
Win32 Version: 10.0.60828.0
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualStudio.Tools.Office.Runtime.Internal/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualStudio.Tools.Office.Runtime.Internal.dll
----------------------------------------
Microsoft.VisualStudio.Tools.Applications.Runtime
Assembly Version: 10.0.0.0
Win32 Version: 10.0.60828.0
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualStudio.Tools.Applications.Runtime/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualStudio.Tools.Applications.Runtime.dll
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4536.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Microsoft.Office.Tools
Assembly Version: 10.0.0.0
Win32 Version: 10.0.60828.0
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.dll
----------------------------------------
Microsoft.Office.Tools.Word.Implementation
Assembly Version: 10.0.0.0
Win32 Version: 10.0.60828.0
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools.Word.Implementation/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.Word.Implementation.dll
----------------------------------------
Microsoft.Office.Tools.Common.Implementation
Assembly Version: 10.0.0.0
Win32 Version: 10.0.60828.0
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools.Common.Implementation/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.Common.Implementation.dll
----------------------------------------
Microsoft.Office.Tools.Common
Assembly Version: 10.0.0.0
Win32 Version: 10.0.60828.0
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools.Common/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.Common.dll
----------------------------------------
Microsoft.Office.Tools.Word
Assembly Version: 10.0.0.0
Win32 Version: 10.0.60828.0
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools.Word/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.Word.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4550.0 built by: NET48REL1LAST_C
Thank you,
Jay
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