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Nerdio Manager for MSP Support Scope and Partner Responsibility

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Nerdio Virtuoso

Applies to: Nerdio Manager for MSP

For an overview of Nerdio Manager for MSP's scope of support, and where Nerdio Manager fits into an MSP partner's scope of support, see the image below. You can also download a PDF of this scope guide and share it with your team. For any support issues related to Nerdio Manager for MSP, please contact our team at nmm.support@getnerdio.com. 

 

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Enhanced Out-of-Scope Support

The Nerdio Support team can escalate tickets to the Enhanced Support team to address and resolve issues considered out of scope. Each partner is entitled to one free escalation to this team.

Enhanced Support can be added to any existing Nerdio Manager for MSP installation, starting at $300 per month. This plan includes unlimited ticket submissions, with a team of expert Microsoft engineers available to assist with IaaS or Modern Work-related inquiries.

For more details about this offering, please contact your sales representative. To learn more about Enhanced Support, see Nerdio Enhanced Support.

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