Applies to distributor partners who have purchased Nerdio Manager for MSP (NMM) through a Nerdio CSP distributor partner.
This article is intended as a guide to help you understand how to engage with Nerdio and a GoLive Engineer to bring a single customer account into Azure. The distributor will make this request on behalf of the partner which will result in the ability to schedule a kickoff call with the assigned GoLive engineer.
Prerequisites to be completed prior to engaging with a Nerdio GLE
- Microsoft 365 tenant and Azure subscription has been procured and partner has control of those accounts.
- M365 or Windows 10 Ent licenses are available for Windows Virtual Desktop access.
- Necessary Azure Resource Providers are registered [link].
- The Nerdio Manager for MSP application has been installed [link].
- The customer account migration path is determined [link].
- All components for the customers identity management are completed and available:
- The project manager has the super admin role in NMM and can grant access to GLE [link].
- The customer Azure subscription is purchased and has the appropriate quotas.
- FSLogix storage requirements and the understanding and deployment strategy [link].
- Follow the NMM release notes page.
Nerdio GLE Scope of Work - Partner engagements will occur between the hours of 8:00a CT to 5:00p CT:
- Nerdio Orchestration and best practices
- Image/Template management
- VPN Configuration
- Including IKEv1 vs IKEv2
- Nerdio pool management and optimization features
- Azure VM series evaluation and configuration
- Backup strategy evaluation
NOT included in the GLE scope of work:
- Items typically past the Windows login.
- PowerShell execution.
- Line of Business (LOB) applications.
- FSLogix host configurations.
- Data migrations and shares.
- Backup configuration and testing [link].
- Completing or performing the work itself (partners typically share their screen and the GLE will provide direction).
- Training - GLE scope is limited to this customer engagement\account and the items\tasks required to go live.
- Third party vendor support – outside applications, hardware, SaaS, PaaS will be supported by the third party (typically the billing party).
- GLE will signal or recommend any escalation to third parties.
- Azure features outside of the Nerdio feature set (i.e. P2S, Azure Migrate, Azure Site Recovery).
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