Alerts and Notifications

Alerts and Notifications

Nerdio Manager enables you to send notifications via email or custom APIs based on a flexible set of conditions.

The following topics are covered here:

Configure Email Notifications

Before you can configure alerts and notifications, you must enable email notifications. In addition, you must link at least one active mailbox to be used for sending notifications.

Note: You may link multiple mailboxes.

To create a new linked email:

  1. At the MSP level, navigate to SettingsEnvironment.

  2. In the Notifications tile, check if the Current status is Enabled. If it is not Enabled, select Disabled to enable it.

  3. Select Link mailbox.

  4. Review the onscreen information, and then select Login.

    Note: When you select Login, you are redirected to a sign in page for the Send From user.

  5. Sign in as a user with an active mailbox to be used as the Send From address for email notifications.

    The mailbox is added to the list of linked email addresses.

  6. Repeat the steps above for every mailbox you wish to link.


  • Select set default to make the email address the default. In general, the default at the MSP level is also the default at the Account level, but you can change it at the Account level.

    • At the Account level, navigate to SettingsPortalEmail notifications tile.

  • Select assign accounts to assign accounts to the email address.

  • Select test to send a test email using this address as the Send From.

  • Select unlink to unlink the email address from being used to send notifications.

Examples of Conditions

Auto-scale errors: This condition triggers when any task started by the Auto-scale User results in an error.

Failed Desktop Image Creation: This condition triggers when either the "Power off & set as image" or the "Update 'set as image' schedule configuration" tasks end in an error.

Create a New Condition

Conditions allow you to specify which actions or states will trigger a notification.

Note: Nerdio Manager contains several out-of-the-box conditions such as Buy AHB licenses and Buy RIs.

To create a new condition:

  1. Navigate to NotificationsConditions.

  2. Select Add.

  3. Enter the following information:

    • Name: Type the name of the condition.

      Note: You need to specify this name when creating a corresponding notification action.

    • Accounts: From the drop-down list, select the account(s) to associate with this condition.

    • Targets: From the drop-down list, select the target(s).

      Note: The targets can include all tenants or workspaces, or they can be confined to a specific tenant or workspace, or a single host pool.

    • Tasks: From the drop-down list, select the task(s).

      Note: These are the action or actions that are evaluated. Examples include Add host, Disconnect user session, Stop VM, etc.

    • Run By: From the drop-down list, select the interactive user(s) or background process(es) that triggered the task.

    • Statuses: From the drop-down list, select the status(es) (for example, completed, error, or canceled) that this condition should match.

  4. Once you have entered the desired information, select OK.

    The condition is created.

    Note: From the Notifications Conditions page, you may edit or delete conditions.

Create a New Action

Actions are the notifications to send out if a condition is matched. You may send out a notification via email or custom API.

To create a new action:

  1. At the MSP level, navigate to NotificationsActions.

  2. Select Add.

  3. Enter the following information:

    • Conditions: From the drop-down list, select the conditions(s) to match.

    • Email Notification: Select the option to send email notifications.

      • Send From: From the drop-down list, select a linked email address that is used to send the notification.

        Note: Only linked mailboxes in are displayed. Navigate to SettingsEnvironmentNotifications to link mailboxes.

      • Send To: Type the email address(es) to send the notifications to.

        Note: Multiple emails can be specified separated by commas.

      • Include task detail: Select this option to include the task detail in the body of the email and attach it as a JSON file.

    • Custom API Notification: Select the option to send notifications via custom APIs.

      • Custom API Endpoint: Type the custom API endpoint URL for the POST requests.

      • Custom API Key: Type the API key for request authentication.

      • Show request sample: Select this to see the sample POST command.

  4. Once you have entered the desired information, select OK.

    The action is created.

Note: From the Notifications Actions page, you may edit, deactivate, or delete actions.

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